Terms & Conditions
SIRET : 88856590000014
MaisonCléo is a handmade-to-order brand based in Lille, North of France. Clothes and accessories are made in France (entirely handmade, sewn and knitted in our workshop) in limited series in quality deadstock fabrics. No stock, made-to-order with a possibility of tailor-made without any extra. The idea is to share our know-how and to make the made in France accessible to everyone.
All the prices are given in Euros (VAT excluded) and are calculated as fairly as possible and explained on every product page.
The payments are made on the website by Paypal and are done safely thanks to the Paypal platform.
DELIVERY AND DELIVERY TIME
After placing your order, you will receive an order confirmation by email. MaisonCléo is working without any stock and every piece is made-to-order. The approximative delay of dispatch is 21 working days from the day the order was placed (outside weekends and bank holidays).
All orders are shipped from France. The orders are sent by DHL Express only. You will receive an email from DHL Express with your order’s tracking number as soon as it is shipped. We ship worldwide, the shipping fees are automatically calculated at the basket.
Custom duties taxes may apply outside Europe and we are not responsible for this. We cannot predict you will have duties taxes nor its amount. Customs fees are calculated based on the package’s value and we will not accept returns or issue refunds to customers on orders that were refused due to unpaid duties.
By ordering on MaisonCléo, you agree to pay the VAT which will be claimed from customs services. If you refuse, the parcel will be shipped back to us and we will have to pay VAT twice (import and export). We will deduct VAT from your refund if the package is returned to us. In case of refusal, your package will be destroyed by the customs service and we will not be able to proceed with the refund.
Insurance is available to cover the full refund of your order in case of loss. This insurance costs 1% of the total value of your package for orders over 1200€ and priced at 10€ for lower orders. If you would like to insure your package, please ask in the comment frame at checkout or by e-mail at firstname.lastname@example.org.
RETURNS AND EXCHANGES
Returns and exchanges will only be accepted if it has been accepted by customer service. The package’s return shipment must follow the approval and will be accepted in a 14 open days delay. Articles must be returned in perfect condition, not used or damaged – with its scrunchie. We do not accept returns of custom made pieces.
No exchange or refund will be accepted without the form sent by customer service after acceptance of the return or exchange.
We are a small team of 3 seamstresses and 3 knitters and we make every piece to order in our atelier based in the North of France. When you order a piece from our e-shop, please have in mind that the piece of clothe will be made especially for you, just because you ordered it, and that we spent hours on your order to make it. Therefore, it’s possible to ask for a return if you don’t like the piece but we can’t do a refund as we spent hours on your piece to make it for you. We can do a credit note / coupon code instead. You will have 6 months to spend it on our website.
The products are returned at your own cost and we cannot not be held responsible of any delivery problem with the carrier you have chosen. We recommend delivery against signature options.
It is also possible to send us back the product in order to ask for an adjustment, therefore the shipping fees back and forth will be at your charge.
Please note that all pieces purchased in the “Ready to ship” and “Archive Sale” sections are neither exchangeable nor refundable.
As an handmade-to-order brand system, we produce pieces only when receiving orders. In case a customer requests for order cancellation when we had already started working on theirs, if their piece is already finished or on its way, refund will be processed nonetheless, we will we reserve the right to retain 30% of the total amount, as our team worked hours on your order, especially for you.
It’s not possible to return the vintage pairs of shoes we sell on the website.
All the sales on our ARCHIVE sale are final.
One matching scrunchie is offered per order and not per piece (excluding accessories). Regarding orders in wool, denim or in a fabric too thick to make scrunchies, you may receive a cotton scrunchie since the fabric is sometimes too rough to be used.
Please note that the scrunchie offered with a “Ready to ship” purchase may not match the piece of clothing as we sometimes don’t have remaining piece of this fabric.
- Cotton pieces: machine wash 30° maximum
- Velvet pieces: dry wash only
- Silk pieces: dry wash only
- Wool pieces: hand wash
MaisonCléo is commited no to reveal with any others informations you communicate to us.