Terms & Conditions
SIRET : 88856590000014
MaisonCléo is a handmade-to-order brand based in Lille, North of France. Clothes and accessories are made in France (entirely handmade, sewn and knitted in our workshop) in limited series in quality deadstock fabrics. No stock, made-to-order with a possibility of tailor-made without any extra. The idea is to share our know-how and to make the made in France accessible to everyone.
All the prices are given in Euros ( VAT excluded ) and are calculated as fairly as possible and explained on every product page.
The payments are made on the website by paypal and are done safely thanks to the paypal platform.
DELIVERY AND DELIVERY TIME
After your order you will receive a confirmation by email. MaisonCléo is working without any stock and every piece is made-to-order. The approximative delay of the dispatch is 21 working days from the day of the order (outside weekends and bank holidays).
All the orders are sent from France. The orders are sent by DHL Express only. You will receive a mail the day of the dispatch by DHL Express with the tracking number of your order once it’s shipped. We ship worldwide and the shipping fees are automatically calculated at the basket.
Custom duties taxes may apply outside Europe and we are not responsible of this. We can’t predict you will have duties taxes nor their amounts. Customs fees are calculated based on the value of the package and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.
By ordering on MaisonCléo, you agree to pay the VAT which will be claimed from customs. If you refuse to pay this, the parcel will be sent back to us and we will have to pay VAT twice (import and export). We will deduct this VAT from your refund if the package is returned to us. In case of refusal, your package will be destroyed by the customs service and we will not be able to proceed with the refund.
Insurance is available to cover the full refund of your order in case of loss. This insurance costs 1% of the total value of your package for the orders over 1200€ and priced at 10€ for lower orders. If you want this insurance, you can ask it in the comments frame at the checkout or by e-mail at email@example.com .
RETURNS, EXCHANGES & REFUND
In accordance with the Disposition du Code de la consommation sur la vente à distance (articles L121-16 et suivants du Code de la consommation), the buyer has the right of withdrawal for any reason and will only have the return shipping fees at his charge. The law allows that the buyer has up to 14 days to do this, counting from the delivery of the product. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. Beyond this, MaisonCléo will be free to refuse the return or the refund. Your enquiries must be sent at firstname.lastname@example.org or via the form site.
The return or the exchange of the articles will only be accepted if it has been accepted by customer service and if the articles ordered are returned in perfect condition, not used or damaged and only if the scrunchie has not been removed. We do not accept returns for custom made pieces.
No exchange or refund will be accepted without the form sent by customer service after acceptance of the return or exchange.
The products are returned at your own cost and we cannot not be held responsible of any delivery problem with the carrier you have chosen. We recommend delivery of the package against signature.
It is also possible to send us back the product and asking for a adjustment.
Please note that all the pieces purchased in the “Ready to ship” section are neither exchangeable nor refundable.
In case of cancellation request or in case of refusal of paying the customs fees on a standard size order: as a handmade-to-order brand system, we produce only when getting orders. Therefore, if a customer requests for order cancellation when we had already started to work on theirs, or if their piece is already finished or on its way, we will proceed to refund nonetheless, we will keep 30% of the total amount, as our team worked hours on your order, especially for you.
It’s not possible to return the vintage pair of shoes we sell on the website.
One matching scrunchie is offered per order and not per piece (excluding accessories). Regarding orders in wool, denim or in a fabric too thick to make scrunchies, you may receive a cotton scrunchie because it’s sometimes too rough to be made as a scrunchie.
Please note that the scrunchie offered with a “Ready to ship” purchased may not match the piece of clothing as we sometimes don’t have left of this fabric anymore.
- Cotton pieces : machine wash 30° maximum
- Velvet pieces : dry wash only
- Silk pieces : dry wash only
- Wool pieces : hand wash
MaisonCléo is commited no to reveal with any others informations you communicate to us.