Terms & Conditions
SIRET : 74985698200017
MaisonCléo is a mother-daughter association between the workshop of Nathalie Dewet alias Cléo, qualified seamstress in located in Calais and Marie Dewet, fashion artistic director in Lille. Clothes and accessories made in France (entirely handmade in the workshop of Cléo) in limited series in quality fabrics only, no synthetic. No stock, made-to-order with a possibility of tailor-made without any extra. The idea is to share the know-how of my mother and to make the made in France accessible to everyone.
All the prices are given in Euros ( VAT excluded ) and are calculated as fairly as possible and explained on every product page.
The payments are made on the website by paypal and are done safely thanks to the paypal platform.
DELIVERY AND DELIVERY TIME
After your order you will receive a confirmation by email. MaisonCléo is working without any stock and every piece is made-to-order. The maximal delay of the dispatch is 21 working days from the day of the order ( outside weekends and bank holidays).
All the orders are sent from Calais (location of the workshop). The orders are sent by DHL Express only. You will receive a mail the day of the dispatch by DHL Express with the tracking number of your order. We ship worldwide and the shipping fees are automatically calculated at the basket.
Custom duties taxes may apply outside Europe and we are not responsible of this. We can’t predict you will have duties taxes nor their amounts. Customs fees are calculated based on the value of the package.
By ordering on MaisonCléo, you agree to pay the VAT which will be claimed from customs. If you refuse to pay this, the parcel will be sent back to us and we will have to pay VAT twice (import and export). We will deduct this VAT from your refund if the package is returned to us. In case of refusal, your package will be destroyed by the customs service and we will not be able to proceed with the refund.
Insurance is available to cover the full refund of your order in case of loss. This insurance costs 1% of the total value of your package for the orders over 1200€ and priced at 12€ for lower orders. If you want this insurance, you can ask it in the comments frame at the checkout or by e-mail at firstname.lastname@example.org .
RETURNS, EXCHANGES & REFUND
In accordance with the Disposition du Code de la consommation sur la vente à distance (articles L121-16 et suivants du Code de la consommation), the buyer has the right of withdrawal for any reason and will only have the return shipping fees at his charge. The law allows that the buyer has up to 14 days to do this, counting from the delivery of the product. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. Beyond this, MaisonCléo will be free to refuse the return or the refund. Your enquiries must be sent at email@example.com or via the form site.
The return or the exchange of the articles will only be accepted if it has been accepted by customer service and if the articles ordered are returned in perfect condition, not used or damaged and only if the scrunchie has not been removed. We do not accept returns for custom made pieces.
No exchange or refund will be accepted without the form sent by customer service after acceptance of the return or exchange.
The products are returned at your own cost. It is also possible to send us back the product and asking for a adjustment.
Please note that all the pieces purchased in the “Ready to ship” section are neither exchangeable nor refundable.
One matching scrunchie is offered per order and not per piece ( excluding scrunchies and belts ). For orders in wool, jeans or in a fabric too thick for scrunchies , you may receive a cotton scrunchie because it’s sometimes too rough to be worn as a scrunchie.
Please note that the scrunchie offered with a “Ready to ship” purchased may not match the clothes.
- Cotton pieces : machine wash 40° maximum
- Velvet pieces : dry wash only
- Silk pieces : dry wash only
- Wool pieces : hand wash
MaisonCléo is commited no to reveal with any others informations you communicate to us.
Marie et Cléo.